Frequently Asked Questions (FAQ)
PLEASE READ THIS FAQ CAREFULLY
🛍️ Shopping Information
Why won't my payment go through?
Please check if your card details are correct and your bank has authorized the payment. If the problem persists, contact us at contact@goodsupplies.co.
How long will it take to get my package?
Orders are processed within 1-2 business days. Delivery within the USA usually takes 3-7 business days. International delivery varies by region.
Do you ship internationally?
Yes, Good Supplies ships worldwide 🌍. Shipping costs and delivery times depend on the destination.
What happens if my package is delayed?
If your order is delayed beyond the estimated time, please reach out to us. We will assist in tracking your package or arrange a solution.
Will I receive a confirmation email after ordering?
Yes ✅. Once your order is placed, you’ll receive a confirmation email with your order details and tracking link.
💳 Payment Information
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments. COD is available in selected regions.
Is buying online safe?
Yes, shopping at Good Supplies is 100% safe 🔒. We use SSL encryption to protect your information.
Can I use discount codes?
Absolutely! Apply your discount code at checkout. Please note only one discount code can be used per order.
📦 Orders & Returns
How do I place an order?
Browse our website, add items to your cart, and checkout securely. It’s quick and easy!
Do I need an account to place an order?
Yes, you need to login. However, creating an account lets you track orders and save details for faster checkout.
Who should I contact if I have queries?
You can email us at contact@goodsupplies.co or our business hours (Mon-Fri, 9am - 6pm).
How can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. Please contact support immediately for assistance.
What if my product is damaged or incorrect?
If your item is damaged or incorrect, please contact us within 7 days of receiving it. We’ll arrange a replacement or refund.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can track it on our website or the courier’s site.
How can I return a product?
Returns are accepted within 14 days of delivery. Items must be unused and in original packaging. Contact support for a return label.
ℹ️ General Questions
Are Good Supplies products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted manufacturers.
Where is Good Supplies located?
Our main operations are based in the USA, but we proudly serve customers worldwide.